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Journal Articles

Prioritizing the CSFs of design for Six Sigma with a Fit-Sigma approach based on supplier and process integration

Mojtaba Rezaei, Arash Shahin, Mohammadreza Vasili, Hamid Esmaeeli

Benchmarking: An International Journal (2025)

https://doi.org/10.1108/BIJ-04-2024-0295

Published: 27 May 2025

View article titled, Prioritizing the CSFs of design for Six Sigma with a Fit-Sigma approach based on supplier and process integration

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Journal Articles

The influence of the quality criteria on the quality cost of suppliers in SMEs

Ehsan Masoudi, Arash Shahin

Benchmarking: An International Journal (2022) 29 (7): 2313–2333.

https://doi.org/10.1108/BIJ-05-2021-0238

Published: 27 October 2021

View article titled, The influence of the quality criteria on the quality cost of suppliers in SMEs

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Journal Articles

Prioritizing the economic indicators of SSC: an integrative QFD approach of performance prism and BSC

Ali Goharshenasan, Abbas Sheikh Aboumasoudi, Arash Shahin, Azarnoush Ansari

Benchmarking: An International Journal (2022) 29 (2): 522–550.

https://doi.org/10.1108/BIJ-11-2020-0582

Published: 01 July 2021

View article titled, Prioritizing the economic indicators of SSC: an integrative QFD approach of performance prism and BSC

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Includes: Supplementary data

Journal Articles

Developing a QFD model for prioritizing the CSFs of ERP based on the enablers of organizational agility

Ali Ahmadzadeh, Abbas Sheikh Aboumasoudi, Arash Shahin, Hadi Teimouri

Benchmarking: An International Journal (2021) 28 (4): 1164–1185.

https://doi.org/10.1108/BIJ-08-2020-0411

Published: 24 November 2020

View article titled, Developing a QFD model for prioritizing the CSFs of ERP based on the enablers of organizational agility

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Journal Articles

Analyzing the influence of job satisfaction on hostage employee loyalty in Isfahan Province Gas Company

Afshin Jahanbazi Goujani, Arash Shahin, Ali Nasr Isfahani, Ali Safari

Benchmarking: An International Journal (2019) 26 (6): 1728–1748.

https://doi.org/10.1108/BIJ-04-2018-0093

Published: 19 June 2019

View article titled, Analyzing the influence of job satisfaction on hostage employee loyalty in Isfahan Province Gas Company

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Journal Articles

Service quality function deployment by the C-shaped QFD 3D matrix: The case of post bank services

Maryam Hassani, Arash Shahin, Manouchehr Kheradmandnia

Benchmarking: An International Journal (2018) 25 (9): 3386–3405.

https://doi.org/10.1108/BIJ-04-2017-0065

Published: 29 November 2018

View article titled, Service quality function deployment by the C-shaped QFD 3D matrix: The case of post bank services

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Journal Articles

An integrated approach for prioritizing lean and agile production factors based on costs of quality with a case study in the home appliance industry

Arash Shahin†, Marzieh Rezaei†

Benchmarking: An International Journal (2018) 25 (2): 660–676.

https://doi.org/10.1108/BIJ-07-2016-0104

Published: 05 March 2018

View article titled, An integrated approach for prioritizing lean and agile production factors based on costs of quality with a case study in the home appliance industry

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Journal Articles

Proposing a two-criterion quality loss function using critical process capability indices: A case study in heart emergency services

Arash Geramian, Arash Shahin, Sara Bandarrigian, Yaser Shojaie

Benchmarking: An International Journal (2017) 24 (2): 384–402.

https://doi.org/10.1108/BIJ-11-2015-0106

Published: 06 March 2017

View article titled, Proposing a two-criterion quality loss function using critical process capability indices: A case study in heart emergency services

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Journal Articles

Estimating customer lifetime value for new product development based on the Kano model with a case study in automobile industry

Arash Shahin, Somayeh Mohammadi Shahiverdi

Benchmarking: An International Journal (2015) 22 (5): 857–873.

https://doi.org/10.1108/BIJ-10-2013-0099

Published: 06 July 2015

View article titled, Estimating customer lifetime value for new product development based on the Kano model with a case study in automobile industry

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Prioritizing the CSFs of design for Six Sigma with a Fit-Sigma approach based on supplier and process integration

The influence of the quality criteria on the quality cost of suppliers in SMEs

Prioritizing the economic indicators of SSC: an integrative QFD approach of performance prism and BSC

Developing a QFD model for prioritizing the CSFs of ERP based on the enablers of organizational agility

Analyzing the influence of job satisfaction on hostage employee loyalty in Isfahan Province Gas Company

Service quality function deployment by the C-shaped QFD 3D matrix: The case of post bank services

An integrated approach for prioritizing lean and agile production factors based on costs of quality with a case study in the home appliance industry

Proposing a two-criterion quality loss function using critical process capability indices: A case study in heart emergency services

Estimating customer lifetime value for new product development based on the Kano model with a case study in automobile industry

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