...Sanjay R. Gangurde; Milind M. Akarte Purpose The purpose of this paper is to propose a multi‐criteria decision making (MCDM) approach to evaluate product design alternatives in respect to the customer requirements. Design/methodology/approach This paper reports a systematic approach developed...

... to hold the key to future competitive success. This paper discusses the findings of a large‐scale empirical study, highlighting the barriers and bridges to more effective process integration. © MCB UP Limited 2001 Customer requirements Benchmarking Core competences Integration...

... such as cost of quality, listening to customers, empowering employees and getting the job done right the first time and every time. © MCB UP Limited 1994 Communications Customer requirements Hospitals Laboratories Management structure National Health Services Service Quality control Service...

...; and review. Advanced manufacturing techniques Benchmarking Composite components Customer requirements Materials Product design Quality function deployment R&D Teamwork TQM In 1986, Hondros discussed future directions for materials[ 1 ], identifying areas of concern and those which he...