... system with multi-criteria performance. Design/methodology/approach – The research methodology was to conduct a literature review on international journals about evolution, typology and trends of benchmarking. Through a third year case study of Internet Benchmarking and Monitoring System...

... governance by measuring the degree of decentralization and the intensity of monitoring, and compared the governance of internal business units with that of subsidiaries, and analyzed the impact of corporate governance characteristics on business unit governance. Findings Comparing in‐house business units...

... improvements is needed for objective assessment of change processes. © MCB UP Limited 2001 Benchmarking Small firms Quality Monitoring Implementation Australia Organisations undertake change to improve internal process or are impelled by market forces (exemplified by customers...