...Mohammad Masoud Nakhostin; Fariborz Jolai; Esmaeil Hadavandi; Mohammad Chavosh Nejad Purpose The primary goal of this research is to introduce a data-driven Problem-Solving Approach for Performance Improvement in Healthcare Systems (DPAPIH). This approach combines process mining and data mining...

... process. Practical implication The proposed framework can be implemented by operations managers of 3PL warehouses who want to pursue general performance improvement projects. With respect to the case study, this framework contributes to identify the storage assignment policy that reduces...

... Group Publishing Limited 2016 Emerald Group Publishing Limited Licensed re-use rights only Change management Capability Risk assessment Process improvement Performance improvement Performance effectiveness Nomenclature k_P effectiveness function. 0-1...

... foreperson and all his/her employees make up a NWT.) H. James Harrington can be contacted at: hjh@harrington‐institute.com © Emerald Group Publishing Limited 2012 Key performance indicators Employees involvement Process control Organizational alignment Internal customer Performance...