...Tony Kinder The paper surveys existing theory of e‐commerce business models and associated conceptual instruments. It employs three original case studies of SMEs using e‐commerce to demonstrate the dynamic nature of e‐commerce business models for networked SMEs. The idea of evolutionary business...

...Enar Ruíz Conde; Francisco José Más Ruíz The objective of this study was two fold: first, we wanted to test the goodness of fit of different diffusion models that include the variable “distribution”, and then analyze the existence of the effects of “country” and “time” in the parameters...

... satisfaction based on the Kano model and points to the importance of product innovation in exceeding customer satisfaction. It further proposes an integrated process model for innovative product development by incorporating Kano’s model and the quality function deployment (QFD) technique. Analyses suggest...

... the extent to which Barras’ model meets the objective of a “theory of innovation in services”. On the face of it, this phase seems to be the most interesting, as it corresponds to producing new services, rather than simply improving the efficiency or quality of existing services. However, two...