More e-learning for HM Revenue and Customs
E-learning specialist Line Communications has produced courses on handling litigation, tax credits and health and safety for employees of HM Revenue and Customs (HMRC), in the UK. The courses target revenue-policy technical advisers,enquiry officers, management and other employees. The subjects were previously taught using traditional methods such as classroom training, peer-to-peer coaching or paper-based instruction. All the courses support HMRC’s policy to move more training from these methods to e-learning.
Judy Maxwell, of HM Revenue and Customs, commented:
HMRC is enhancing its use of technology in learning as part of its broader commitment to staff development. With more than 100,000 staff employed throughout the country, e-learning is a valuable tool in ensuring that all parts of the organization have access to the same high standard of development, when and where they need it.
Bruce Woods, Line production director, said:
Our team worked very closely with the Inland Revenue, now Her Majesty’s Revenue and Customs, in designing and developing the most appropriate e-learning products for its immediate needs, and future-proofing them for the new technical infrastructure it planned as part of the merger.
The merger of Inland Revenue and HM Customs and Excise to form HMRC makes the organization the largest Government department in the UK, employing more than 100,000 staff and accounting for one fifth of the entire civil service.
Meanwhile, Line has been chosen by pan-European industrial-services group Brammer plc to develop an e-learning programme that will teach its employees“the Business of Brammer”.
The organization, which has more than 260 locations in 11 European countries,has grown greatly through acquisition and is undertaking a major rebranding exercise in order to gain a stronger identity and presence within the European market. The Business of Brammer programme is a key element of the organization’s learning and development strategy, and demonstrates its continuing commitment to distributed learning using technology.
The programme aims to teach both new and existing staff what the company does and how it does it profitably. Using real-life stories and situations, it covers the complex areas of business process and how an individual’s work can affect the business. Subject areas such as the market, sales, purchasing and logistics are presented in a modular format with an assessment module at the end. The programme comprises approximately 2.5 hours of tuition.
To cater for the diverse audience, comprising approximately 2,100 users, Line will initially develop a version of the programme in English and then in a further six European languages.
Andrew Morgan, of Brammer, commented:
This is an important piece of learning for Brammer as the number of locations in which we operate provides us with a special challenge in our search for consistency across the group. The success of our existing distributed-learning programmes, with over 70 per cent take-up across the business, suggests that this is a highly acceptable way of reaching our people with accessible,challenging and motivational learning focused directly on our business. This is a key element in helping our people to work together to provide the best level of service to our customers.
