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Volume 4, Issue 5
1 May 1991
International Journal of Health Care Quality Assurance Cover Image for Volume 4, Issue 5
Research Article| May 01 1991

Total Quality Management ‐ ″Getting Started″ Available to Purchase

Patrick J. Kelly;
Patrick J. Kelly
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Richard S. Swift
Richard S. Swift
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Author & Article Information
Publisher: Emerald Publishing
Online ISSN: 1758-6542
Print ISSN: 0952-6862
© MCB UP Limited
1991
Int J Health Care Qual Assur (1991) 4 (5)
https://doi.org/10.1108/EUM0000000002029

A description of the methods to institute a Total Quality Programme by establishing a management process to recognise the needs of customers/ patients. Also the shaping or re‐shaping of the provision of services which would be more convenient and attractive for customer/patients is considered.

Keywords:
CUSTOMERS, NATIONAL HEALTH SERVICE, TQM
This content is only available via PDF.
© MCB UP Limited
1991
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International Journal of Operations & Production Management (September,1994)
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Unemployed people as customers
Managing Service Quality: An International Journal (June,1991)

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