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Keywords: Service levels
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Journal Articles
The relationship between strategic orientation, service innovation, and performance
Available to Purchase
International Journal of Physical Distribution & Logistics Management (2009) 39 (4): 282–300.
Published: 15 May 2009
..., 1997). Service levels Innovation Customer orientation Competitive strategy Resource management Electronics industry China Additional analysis was done to test for potential differences in the responses of those using the paper‐based surveys and those using the online surveys...
Journal Articles
Internal service quality: Determinants of distribution center performance
Available to Purchase
International Journal of Physical Distribution & Logistics Management (2005) 35 (3): 161–176.
Published: 01 March 2005
... Limited 2005 Service levels Supply chain management Operations and production management Production services Employee attitudes Customer orientation The role of logistics has evolved throughout the past half‐century (Bowersox et al., 2002). Once viewed solely as a cost...
Journal Articles
Relationships between inventory, sales and service in a retail chain store operation
Available to Purchase
International Journal of Physical Distribution & Logistics Management (2001) 31 (2): 96–108.
Published: 01 March 2001
... that inventory is a function of the square root of sales. Also, greater product variety leads to higher inventory, and service level is an exponential function of inventory. Finally, demand uncertainty was found to have no apparent effect on inventory levels. © MCB UP Limited 2001 Inventory Service...
Journal Articles
The dynamics of emergency transhipment supply chains
Available to Purchase
International Journal of Physical Distribution & Logistics Management (2000) 30 (9): 788–816.
Published: 01 November 2000
... an echelon is removed from the supply chain. The Beer Game strategies are also studied via a simulation exercise. Results show that the Excel strategy is flawed, whereas the EPOS strategy has a strong impact on inventory cost, Emergency transhipments has a strong impact on customer service level...
Journal Articles
Service Dimensions in the Buyer‐Supplier Relationship: A Case Study
Available to Purchase
International Journal of Physical Distribution & Logistics Management (1994) 24 (8): 4–14.
Published: 01 October 1994
... Logistics Service levels Supplier relations Supply chain Zanussi Appliances Company In this article the authors wish to analyse the components and critical aspects of service in the modern supply transaction and show, by means of a case study, some important organizational and operational...
Journal Articles
Logistics Networks: Achieving Quantum Improvements in Cost/Service Equations
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International Journal of Physical Distribution & Logistics Management (1992) 22 (6): 31–35.
Published: 01 June 1992
... to ascertain strategic and tactical shifts in direction without being compelled to make on‐the‐ground changes. Costs Logistics Methodology Service levels Strategy Tactics LOGISTICS NETWORKS: ACHIEVING QUANTUM IMPROVEM H ow do you take cost out of a logistics network, while simultaneously maintaining...
Journal Articles
Effective Supplier Alliances and Partnerships
Available to Purchase
International Journal of Physical Distribution & Logistics Management (1992) 22 (6): 28–30.
Published: 01 June 1992
...Les Wyatt What are supplier relationships? Looks at subjective and objective measures, how we set them up, how to choose partners, whom we should choose. The potential benefits are synergy, common goals, reduction of complexity, cost reduction and higher service levels. Cost reduction...
