... were excluded from the final dataset. Data was analyzed using SEM-PLS. Findings The study's findings indicate that decision-making structure plays a role in mediating the link between perceived environmental uncertainty and hospital performance assessed via the Balanced Scorecard, highlighting...

...Vishakha Jaiswal; Keyur Thaker Purpose Since the introduction of balanced scorecard by Kaplan and Norton in 1992, it garnered considerable research and practice attention across disciplines. Using bibliometric analysis, this study examines trends in balanced scorecard research in last 20 years...

... dimensions. Design/methodology/approach A Mamdani fuzzy inference system (FIS) approach was adopted to design the quantitative models with respect to balanced scorecard (BSC) perspectives to demonstrate dynamic capability. Individual models were developed for each perspective of BSC using Mamdani FIS...

... measurement systems (PMSs). Moving from this gap, the authors propose an integrated approach to extend the balanced scorecard (BSC) for measuring and monitoring SV creation at IE level. Design/methodology/approach The proposed approach combines the most recent contributions on PMS in IEs and SV to define...

...Steen Nielsen Purpose The purpose of this paper is twofold. First, to combine a holistic model – in our case the balanced scorecard – with the time-driven activity-based costing model. The inspiration for this stems both from Kaplan and Norton and from the intense discussions and use of business...

... analysis New public management (NPM) Balanced scorecard Since the 1980s, new public management (NPM) reforms have highlighted the need to improve the efficiencies and efficacy of public organisations through better performance measurement and management (PMM) (Anderson and Klaassen, 2012...

...Guilherme Francisco Frederico; Jose Arturo Garza-Reyes; Anil Kumar; Vikas Kumar Purpose The purpose of this paper is to present a theoretical approach based on the balanced scorecard (BSC) with regard to performance measurement – PM in supply chains for the Industry 4.0 era. Design/methodology...

... in the framework of balanced scorecard (BSC) and performance measurement system. Design/methodology/approach Based on the proposed method in this research, after determining strategic objectives and developing an initial strategy map according to decision makers’ opinions, simultaneous equations system (SES...

...Hannah Feyisayo Osunsanwo; Joshua Oluwasuji Dada Purpose The purpose of this paper is to evaluate the performance of quantity surveying firms (QSFs) using the balanced scorecard (BSC) technique. Design/methodology/approach Based on a survey of 37 QSFs in Lagos State, Nigeria, the paper...

...Enrico Supino; Federico Barnabè; Maria Cleofe Giorgino; Cristiano Busco Purpose The purpose of this paper is to explore the way in which system dynamics (SD) can enhance some key success factors of the balanced scorecard (BSC) model and support decision-makers, specifically in analyzing...

.... Design/methodology/approach Data collection was based on questionnaire surveys and direct interviews with practitioners from international HOs. Findings This paper proposes an integrated scheme based on balanced scorecard and analytic hierarchy process for performance evaluation of HOs. Research...

... Armstrong can be contacted at: hello@ryanarmstrong.me 15 08 2017 06 04 2018 09 09 2018 20 10 2018 02 11 2018 © Emerald Publishing Limited 2019 Emerald Publishing Limited Licensed re-use rights only Performance measurement Balanced scorecard Strategy map...

... help the decision makers manage the activity and effectiveness of their resources in order to improve vaccine delivery performance and child immunization coverage. Design/methodology/approach The 41 KPIs in terms of four dimension of the balanced scorecard (BSC), i.e. financial, customer, internal...

...Fahimeh Aliakbari Nouri; Mohsen Shafiei Nikabadi; Laya Olfat Purpose The purpose of this paper is to provide a framework to assess the sustainability of service supply chains (SC) based on the concept of the balanced scorecard and three dimensions of sustainability, namely economic, social...

... 08 04 2018 © Emerald Publishing Limited 2018 Emerald Publishing Limited Licensed re-use rights only Balanced scorecard Strategic orientation Corporate performance IS strategy IT/IS business value Strategic information systems Several studies have demonstrated...

... for 21 to 25 years, followed by 5 to 10 years and 16 to 20 years, 31 to 35 years, 26 to 3 years and 36 to 40 years. Then, most of the respondents have senior high school education, followed by senior high school, bachelor degree and elementary school. Performance Balanced scorecard Supply chain...

...Naqi Sayed; Camillo Lento Purpose The purpose of this paper is to identify key performance indicators (KPIs) for environmental consulting firms, explore their causal linkages and develop a strategy map around the balanced scorecard (BSC) perspectives. Design/methodology/approach Relevant KPIs...

...Shashank Thanki; Jitesh Thakkar Purpose The purpose of this paper is to propose a balanced scorecard (BSC)- and strategy map-based quantitative framework for assessing the lean and green performance of the supply chain (SC). As the SC competitiveness demands efficient and effective utilization...

...Manoj Hudnurkar; Urvashi Rathod; Suresh Kumar Jakhar; Omkarprasad S. Vaidya Purpose The purpose of this paper is to design and develop a balanced scorecard (BSC)-based index for quantifying the suitability of suppliers to mature to the next level of collaboration with the buyer company. Design...

...Max Moullin Purpose The Public Sector Scorecard (PSS) is an integrated performance management framework incorporating strategy mapping, service improvement, and measurement and evaluation. It adapts and extends the balanced scorecard to suit the culture and values of the public and voluntary...