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Journal Articles
CSR performance: driven by TQM implementation, size, sector?
Available to Purchase
International Journal of Quality & Reliability Management (2007) 24 (7): 722–737.
Published: 07 August 2007
Journal Articles
Does quality drive employee satisfaction in the UK learning sector?
Available to Purchase
International Journal of Quality & Reliability Management (2005) 22 (5): 465–484.
Published: 01 June 2005
Journal Articles
TQM enablers and business sustainability: An empirical study of the service sector in the North East of England
Available to Purchase
International Journal of Quality & Reliability Management (2002) 19 (5): 610–632.
Published: 01 August 2002
