... of 250 insured patients receiving care in some selected public hospitals accredited by the National Health Insurance Authority in Ghana. Results are presented using descriptive statistics and Chi‐square analysis. Findings The results demonstrate that the human dimensions of service quality...

...Rhian Silvestro Purpose The need to better understand patient priorities in order to provide higher levels of patient care is an ongoing challenge for managers across the UK NHS. Indeed, the failure of service providers to understand patient priorities can lead to action plans, investment...