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Journal Articles

Understanding in-store interactive technology use: a uses and gratifications theory (UGT) perspective

Hafida Boudkouss, Souad Djelassi

International Journal of Retail & Distribution Management (2021) 49 (12): 1621–1639.

https://doi.org/10.1108/IJRDM-11-2020-0459

Published: 10 June 2021

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Journal Articles

Does culture affect the relationships among utilitarian and non-utilitarian values, satisfaction and loyalty to shopping centres? Evidence from two Maghreb countries

Souad Djelassi, Delphine Godefroit-Winkel, Mbaye Fall Diallo

International Journal of Retail & Distribution Management (2018) 46 (11-12): 1153–1169.

https://doi.org/10.1108/IJRDM-06-2017-0131

Published: 05 November 2018

View article titled, Does culture affect the relationships among utilitarian and non-utilitarian values, satisfaction and loyalty to shopping centres? Evidence from two Maghreb countries

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Journal Articles

An integrated model of self-service technology (SST) usage in a retail context

Nathalie T. M. Demoulin, Souad Djelassi

International Journal of Retail & Distribution Management (2016) 44 (5): 540–559.

https://doi.org/10.1108/IJRDM-08-2015-0122

Published: 09 May 2016

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Journal Articles

Customer responses to waits for online banking service delivery

Nathalie T.M. Demoulin, Souad Djelassi

International Journal of Retail & Distribution Management (2013) 41 (6): 442–460.

https://doi.org/10.1108/09590551311330825

Published: 03 May 2013

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