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Keywords: Actual use
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Journal Articles
An integrated model of self-service technology (SST) usage in a retail context
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International Journal of Retail & Distribution Management (2016) 44 (5): 540–559.
Published: 09 May 2016
...Nathalie T. M. Demoulin; Souad Djelassi Purpose – The purpose of this paper is to propose and test a comprehensive model that captures individual, system and situational drivers of customers’ intention to use and actual use of self-service technologies (SSTs). Design/methodology/approach...
