... and mitigations encountered by B2C retailers. Practical implications The framework offers practical guidance to retail managers for overcoming or preventing challenges in PaaS, in their endeavours toward adopting environmentally sustainable practices. Social implications The study creates awareness about...

..., environmental sustainability is evidenced when the company's activities have the least possible impact on nature. On the other hand, the increased awareness on the part of consumers regarding issues related to sustainability is presented as an opportunity for companies to make strategic changes...

... expands the GRI indicator framework by incorporating a structure for logistics activities. Practical implications – The classification models developed can be an important mean for managers and also consumers to judge the environmental sustainability of retailers by their CSR reports. Social...

.... Findings The authors identified 34 environmental sustainability initiatives which were grouped into eight categories; they refer to “fundamental environmental attitude”, “use of energy”, “use of input material”, “product”, “packaging”, “transport”, “consumption” and “waste”. The level of environmental...