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Keywords: Luxury customer
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Journal Articles
Invisible to influential: customer emotional labour’s impact on luxury services
Available to Purchase
International Journal of Retail & Distribution Management (2025) 53 (5): 413–430.
Published: 14 February 2025
... emotional labour Emotion regulation theory Luxury retailing Luxury customer Luxury consumption extends beyond material satisfaction to emotional experiences aligned with self-image (Atkinson and Kang, 2022). Kim et al. (2016) emphasized the need for luxury brands to manage emotional...
