... findings identified three specific gratifications obtained from interactive kiosks (information-seeking, enjoyment and social interaction) and two gratifications common to both interactive kiosks and self-checkout machines (control and time-saving). This research sheds light on the gratifications sought...

... Group Publishing Limited 2016 Perceived behavioural control Self-service technology TAM3 Actual use Self-checkout Situational factors Companies install self-service technologies (SSTs) to improve their productivity (Walker et al., 2002) while enhancing customer...