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Keywords: TAM3
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Journal Articles
An integrated model of self-service technology (SST) usage in a retail context
Available to Purchase
International Journal of Retail & Distribution Management (2016) 44 (5): 540–559.
Published: 09 May 2016
... Group Publishing Limited 2016 Perceived behavioural control Self-service technology TAM3 Actual use Self-checkout Situational factors Companies install self-service technologies (SSTs) to improve their productivity (Walker et al., 2002) while enhancing customer...
