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Journal Articles

Investigating customer service and engagement levels in the lodging industry: high-touch to high-tech conversational AI

Ajay Aluri, Luana Nanu, Amelia Szczesny

Journal of Hospitality and Tourism Technology 1–21.

https://doi.org/10.1108/JHTT-08-2025-0669

Published: 04 February 2026

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Journal Articles

Mobile augmented reality (MAR) game as a travel guide: insights from Pokémon GO

Journal of Hospitality and Tourism Technology (2017) 8 (1): 55–72.

https://doi.org/10.1108/JHTT-12-2016-0087

Published: 13 March 2017

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Journal Articles

The influence of demographic factors on consumer attitudes and intentions to use RFID technologies in the US hotel industry

Ajay Aluri, Radesh Palakurthi

Journal of Hospitality and Tourism Technology (2011) 2 (3): 188–203.

https://doi.org/10.1108/17579881111173749

Published: 04 October 2011

View article titled, The influence of demographic factors on consumer attitudes and intentions to use RFID technologies in the US hotel industry

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