... 31 07 2016 Employee commitment Internal marketing Employee performance Employee satisfaction Employee well-being Internal service quality This paper extends the above ideas to suggest that ISQ could play a very important role in creating a suitable environment for POBs...

... was used which integrated employee responses with customer responses. A total of 186 employees and 1,117 customers participated in the study. The data was aggregated at the employee level of analysis. Findings The study found that job satisfaction and employee commitment mediated the relationship...