... can be contacted at: msubramony@niu.edu Frontline employees (FLEs) Employee engagement Employee vulnerability Customer mistreatment Service teamwork Meta-analysis Bibliometric analysis While service establishments have relied upon employees to deliver services ever since...

..., to better connect government challenges with robust empirical research undertaken by academics … … where possible we try to identify the root cause of employee vulnerability and to help workers better understand their rights and employers to understand their responsibilities, both legal and moral...