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Keywords: Frontline service employees (FLEs)
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Journal Articles
Research on service frontline employees: a science – practice perspective
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2023) 34 (5): 1021–1037.
Published: 05 September 2023
...David Solnet; Maria Golubovskaya Purpose This article aims to build on the insights from the systematic reviews included in this special issue (SI) on frontline service employees (FLE) by adding practitioner perspectives. Its purpose is to gauge knowledge, awareness and practices from industry...
