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Keywords: Industry insights
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Journal Articles
Research on service frontline employees: a science – practice perspective
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2023) 34 (5): 1021–1037.
Published: 05 September 2023
... and governmental voice and perspective, thereby reinforcing the veracity of the arguments and claims in the subsequent section. Frontline service employees (FLEs) Academic-practitioner gap Industry insights Service teams Employee vulnerability Future workforce challenges At the time...
