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Keywords: Service teams
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Journal Articles
Research on service frontline employees: a science – practice perspective
Available to Purchase
Journal:
Journal of Service Management
Journal of Service Management (2023) 34 (5): 1021–1037.
Published: 05 September 2023
... challenges faced by frontline service employees. It is widely recognized that members within service teams or work groups (e.g. sales teams, customer service teams, healthcare teams) benefit from working harmoniously to deliver service to customers. The meta-analysis by Yue et al. (2023) found...
