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Journal Articles

Perceived justice and CSR after service recovery

Suna La, Beomjoon Choi

Journal of Services Marketing (2019) 33 (2): 206–219.

https://doi.org/10.1108/JSM-10-2017-0342

Published: 08 April 2019

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Journal Articles

The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings

Hyun Sik Kim, Beomjoon Choi

Journal of Services Marketing (2016) 30 (4): 384–397.

https://doi.org/10.1108/JSM-06-2014-0194

Published: 11 July 2016

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Journal Articles

The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery

Beomjoon Choi, Suna La

Journal of Services Marketing (2013) 27 (3): 223–233.

https://doi.org/10.1108/08876041311330717

Published: 24 May 2013

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Journal Articles

The relationship between employee satisfaction and customer satisfaction

Hoseong Jeon, Beomjoon Choi

Journal of Services Marketing (2012) 26 (5): 332–341.

https://doi.org/10.1108/08876041211245236

Published: 27 July 2012

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