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Journal Articles

An agency theory scale for financial services

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Jon Chiew Kwee Tan, Richard Lee
Journal: Journal of Services Marketing
Journal of Services Marketing (2015) 29 (5): 393–405.
https://doi.org/10.1108/JSM-02-2014-0039
Published: 10 August 2015
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Journal Articles

Interactions and consequences of inertia and switching costs

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Richard Lee, Larry Neale
Journal: Journal of Services Marketing
Journal of Services Marketing (2012) 26 (5): 365–374.
https://doi.org/10.1108/08876041211245281
Published: 27 July 2012
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