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Keywords: Patient-centered care
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Journal Articles
Journal:
Journal of Services Marketing
Journal of Services Marketing (2025) 39 (10): 17–33.
Published: 10 February 2025
...Janet R. McColl-Kennedy; Lars Witell; Pennie Frow; Lilliemay Cheung; Adrian Payne; Rahul Govind Purpose Drawing on value cocreation, this study examines health-care customers’ perceptions of patient-centered care (PCC) in hospital and online primary care settings. This study aims to address how...
Includes: Supplementary data
