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Journal Articles

The basic lessons of change

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D. Clutterbuck, D. Dearlove
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (1993) 3 (3): 7–10.
https://doi.org/10.1108/EUM0000000003162
Published: 01 March 1993
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Journal Articles

Motivation and problem‐solving

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D. Edwards, D. Clutterbuck
Journal: Journal of Service Theory and Practice
Managing Service Quality: An International Journal (1991) 1 (5)
https://doi.org/10.1108/09604529110028805
Published: 01 October 1991
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