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Keywords: Computers
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Journal Articles
SERVQUAL and the Northern Ireland hotel sector: a comparative analysis ‐ part 2
Available to Purchase
Managing Service Quality: An International Journal (1997) 7 (1): 43–49.
Published: 01 February 1997
... with the University of Sunderland Business School, which assesses the feasibility of developing semi‐intelligent computer software which manages parts of the quality system and enables managers to concentrate on quality improvement of the overall business, and its various processes. It begins by discussing how...
Journal Articles
Quality Turnaround at IBM UK’s Information Network
Available to Purchase
Managing Service Quality: An International Journal (1994) 4 (3): 21–24.
Published: 01 June 1994
... in the business unit throughout the year, and one of the hallmarks of Information Network within IBM UK has been the level of employee participation. Awards Computers IBM ISO 9000 Quality Standards Fifty business units within computer giant IBM have previously won the coveted Market Driven Quality...
