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Journal Articles

The paths from service quality dimensions to customer loyalty: An application on supermarket customers

Olgun Kitapci, Ibrahim Taylan Dortyol, Zührem Yaman, Mustafa Gulmez

Management Research Review (2013) 36 (3): 239–255.

https://doi.org/10.1108/01409171311306391

Published: 22 March 2013

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Journal Articles

The differences in customer complaint behaviour between loyal customers and first comers in the retail banking industry: The case of Turkish customers

Olgun Kitapci, Ibrahim Taylan Dortyol

Management Research News (2009) 32 (10): 932–941.

https://doi.org/10.1108/01409170910994141

Published: 11 September 2009

View article titled, The differences in customer complaint behaviour between loyal customers and first comers in the retail banking industry: The case of Turkish customers

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