...Peeraya Thongkruer; Sawat Wanarat Purpose In practice and in literature, logistics service quality is one of the key concepts in any service industry, including airlines. However, the breadth of content and the inconsistent accounts make comprehensive understanding of service quality elusive...

... and risk management. It illustrates the use of real options in the airline industry, and how real options are used as a risk management tool. Then the model is developed which illustrates how a diverse fleet can provide an airline protection against fuel price risk. Findings The results of the model...

... the allocation of attention. Therefore, this study seeks to examine the differences in the patterns in the allocation of resources and attention in a comparative case study with focus on Southwest Airlines. This study illustrates that the comparison of the patterns of allocation of resource and attention is very...

... expenses. Design/methodology/approach An experiment was designed to test the feasibility of implementing a RFID‐based tracking system and to determine the practicality and the technical hurdles which must be addressed. Findings RFID‐optimized airline value chains can improve efficiencies through...

... passengers who are Elite members of the Frequent Flyer Program of Turkish Airlines (THY). For sampling purposes, 2,000 members were randomly selected from the Elite membership in February 2003. Following the survey, 608 usable questionnaires were included in the analysis stage, which represented a response...

...F.H. Cassell; F.A. Spencer This article discusses the impact of airline deregulation on labour relations. It looks at price competition, wage‐cutting, “hard‐nosed” bargaining, strike‐breaking cadres of permanent employees and the detailed effects of the changes in attitudes and the bargaining...