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Keywords: Consumers
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Journal Articles
Customer complaints about airline service: a preliminary study of Turkish frequent flyers
Available to Purchase
Journal:
Management Research Review
Management Research News (2007) 30 (6): 409–419.
Published: 29 May 2007
... Consumers Complaints Many organizations (companies or firms) still regard customer complaints as not only an unpleasant fact of business life but also a waste of time and money in investigating these concerns. Frequently, barriers are placed in front of customers who decide to complain. Moreover...
