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Keywords: Process mining
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Journal Articles
A method for matching customer integration with operational control of service processes
Available to Purchase
Journal:
Management Research Review
Management Research Review (2012) 35 (11): 1046–1069.
Published: 28 September 2012
... control Productivity Process mining Service process Operations management Customers Service delivery Achieving high productivity with regards to service delivery is a primary success factor for service companies such as travel agents, banks and telecommunication companies (Grönroos, 2007...
