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Keywords: Service process
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Journal Articles
A method for matching customer integration with operational control of service processes
Available to Purchase
Journal:
Management Research Review
Management Research Review (2012) 35 (11): 1046–1069.
Published: 28 September 2012
... control in service processes. Design/methodology/approach The development of the proposed method follows a design science approach. Thus, the method is conceptualised on the basis of production, services and information systems research. A case study of loan processing in a bank serves to evaluate...
