Issues

A Methodology for reengineering businesses

D. Brian Harrison; Maurice D. Pratt
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The rules for managing cross‐functional reengineering teams

Jon R. Katzenbach; Douglas K. Smith
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Reengineering one firm's product development and another's service delivery

Robert S. Buday
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A California Auto Club reengineers customer service

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A six‐step guide to process reengineering

Timothy R. Furey
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The secret history of process reengineering

Darrell Rigby
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Dreaming and doing: Reengineering GTE telephone operations

David P. Allen; Robert Nafius
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Business Insights™: An expert system for strategic analysis

Mark McNeilly; Steve Gessner
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Strategic planning for alternative futures

Suren S. Singhvi
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Philosophers of the strategic renaissance

Bernard C. Reimann
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