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Purpose

The purpose of this article is to report the application of failure mode and effect analysis (FMEA) to an automotive leaf spring manufacturing organization.

Design/methodology/approach

FMEA has been used as a decision‐making tool to prioritize the corrective actions so as to enhance product/system performance by reducing the failure rate. Both design and process FMEA documents have been developed by the systematic formation of team.

Findings

The study results indicated the actions that lead to improvement in design. There has been improvement in key decision factors apart from conventional factors. In addition, the quality of leaf springs produced also has been improved.

Research limitations/implications

Conventional design and process FMEA approaches have been developed. In future, fuzzified FMEA can be used.

Practical implications

FMEA has been systematically deployed in a typical industrial scenario. The real improvements have been gained as a result of implementation.

Originality/value

The article presents the results of the case study conducted in an industrial scenario. The contributions of the study are original and valuable.

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