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John Davies
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Journal Articles
Journal Articles
Using critical incident technique (CIT) to capture the voice of the student
Available to Purchase
Journal:
The TQM Journal
The TQM Journal (2009) 21 (4): 305–318.
Published: 12 June 2009
Journal Articles
Journal Articles
Implementation of EFQM excellence model self‐assessment in the UK higher education sector – lessons learned from other sectors
Available to Purchase
Journal:
The TQM Journal
The TQM Magazine (2004) 16 (3): 194–201.
Published: 01 June 2004
