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Journal Articles

The readiness of selected South African organisations to mass customise

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Laetitia Radder, Lynette Louw
Journal: The TQM Journal
The TQM Magazine (2000) 12 (4): 295–304.
https://doi.org/10.1108/09544780010325949
Published: 01 August 2000
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Journal Articles

Mass customization and mass production

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Laetitia Radder, Lynette Louw
Journal: The TQM Journal
The TQM Magazine (1999) 11 (1): 35–40.
https://doi.org/10.1108/09544789910246615
Published: 01 February 1999
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Journal Articles

Stakeholder delight: the next step in TQM

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Laetitia Radder
Journal: The TQM Journal
The TQM Magazine (1998) 10 (4): 276–280.
https://doi.org/10.1108/09544789810222630
Published: 01 August 1998
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