... organizations as well as the focus of the content of LSS training courses. Originality/value – This paper reports the first study on the implementation of LSS in East Africa and will be of value to practitioners, trainers, consultants and researchers of LSS in East Africa and beyond. The literature...

...David Muturi and Jackline Sagwe; Thomas K. Cheruiyot; Loice C. Maru Purpose – Service quality and relative performance of public universities in East Africa. Design/methodology/approach – Exploratory survey of three public universities in East African countries namely Moi, Makerere and Dar...

...David Muturi and Jackline Sagwe; Andrew Parris Purpose – This paper describes World Vision's motivation, context, experience, and learning in improving processes in East Africa. It demonstrates that Lean and Six Sigma TQM approaches apply to an international non-governmental organisation (INGO...