...Mohamad Alnajem Purpose This case study shows how methods of lean philosophy can be successfully taught to undergraduate students and applied to improving a real-world loan process. Students were instructed to use newly acquired classroom skills to analyse and improve a bank loan process in Kuwait...

... Total quality management Benefits Perception Kuwait Obstacles National cultures Practices In recent years, more and more organizations have begun working toward total quality management (TQM), and it is clear that the ISO9001 has become more in line with TQM with its release of the year...