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Keywords: Perceived deception
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Journal Articles
Tourist scams, moral emotions and behaviors: impacts on moral emotions, dissatisfaction, revisit intention and negative word of mouth
Available to Purchase
Journal:
Tourism Review
Tourism Review (2022) 77 (5): 1299–1321.
Published: 06 June 2022
...Jianan Ma; Fangxuan (Sam) Li; Yuanyuan Shang Purpose Drawing upon affective events theory (AET), this study aims to explore the relationship between tourists’ perceived deception and moral emotions, dissatisfaction, revisit intention and negative word of mouth. Design/methodology/approach Online...
