Table 5 Total influence matrix (T D )... | Emerald Publishing

Table 5

Total influence matrix (T_D) among BSC dimensions

	Finance (F)			Customer (C)			Internal process (I)			Learning and growth (L)
	μ	ν	π	μ	ν	π	μ	ν	π	μ	ν	π
(F)	0.489	0.429	0.500	0.531	0.500	0.517	0.533	0.492	0.517	0.538	0.483	0.517
(C)	0.491	0.543	0.499	0.450	0.477	0.483	0.495	0.538	0.500	0.496	0.537	0.500
(I)	0.517	0.503	0.502	0.509	0.512	0.500	0.463	0.453	0.483	0.502	0.525	0.499
(L)	0.502	0.518	0.499	0.507	0.511	0.500	0.506	0.513	0.500	0.461	0.450	0.483

	Finance (F)			Customer (C)			Internal process (I)			Learning and growth (L)
	μ	ν	π	μ	ν	π	μ	ν	π	μ	ν	π
(F)	0.489	0.429	0.500	0.531	0.500	0.517	0.533	0.492	0.517	0.538	0.483	0.517
(C)	0.491	0.543	0.499	0.450	0.477	0.483	0.495	0.538	0.500	0.496	0.537	0.500
(I)	0.517	0.503	0.502	0.509	0.512	0.500	0.463	0.453	0.483	0.502	0.525	0.499
(L)	0.502	0.518	0.499	0.507	0.511	0.500	0.506	0.513	0.500	0.461	0.450	0.483

Source: Authors’ own work