Defuzzified total influence matrix among dimensions
| Dimensions | F | C | I | L |
|---|---|---|---|---|
| Finance (F) | 0.224 | 0.297 | 0.302 | 0.311 |
| Customer (C) | 0.232 | 0.174 | 0.239 | 0.241 |
| Internal process (I) | 0.283 | 0.267 | 0.195 | 0.254 |
| Learning and growth (L) | 0.255 | 0.264 | 0.262 | 0.191 |
| Dimensions | F | C | I | L |
|---|---|---|---|---|
| 0.224 | 0.297 | 0.302 | 0.311 | |
| 0.232 | 0.174 | 0.239 | 0.241 | |
| 0.283 | 0.267 | 0.195 | 0.254 | |
| 0.255 | 0.264 | 0.262 | 0.191 |
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