Computer self-efficacy: the degree a person believes they can successfully perform a particular computer-based task;

Perception of external control: beliefs about organizational supports and technical resource availability;

Computer anxiety: level of fear a person has interacting with computers; and

Computer playfulness: intrinsic motivation and spontaneity in computer interactions.

Subjective norm: individual’s perception of what others think he or she should do;

Image: a person’s perceived impact of system use on social status;

Job relevance: perception that a system is relevant to a person’s job;

Output quality: the degree to which a person believes that a system performs the job well; and

Result demonstrability: the extent that a person believes that system results are communicable and observable.