Table 2.

Quotes with associated respondent and code

Quotes with associated respondentAssociated codeNo./(%)
During the pandemic, our hotel manager very often made decisions simply based on his experiences or randomness (Respondent #2)Search for meaning16,6
This experience caused him to propose to all subordinates not to attend a tourism conference that was scheduled a week after that event. Well, we learned later that there was a COVID-19 contagion at that event, which we avoided by staying home (Respondent #20Superstition12,5
We were a little worried about the outcome of this change, but he believed a lot in this improvement. I am pleased to report that customers really appreciated the implementation of this change (Respondent #11)Far-sightedness12,5
Our hotel manager is not very inclined to listen to us subordinates, but I have to admit that this attitude was successful during the emergency (Respondent #22)Poor consideration of others’ opinions8,3
Our hotel manager doesn’t look down his nose at anyone. If he has decided that a direction must be followed, he will not be satisfied until he has reached it (Respondent #19)Illusion of certainty20,8
Either he is a fool, or he is a visionary! (Respondent #20)Apparent insanity and madness12,5
Our manager always puts his heart and soul into his job, and he doesn’t believe he has a rival in what he does (Respondent #13)Feeling better than others16,6
He may seem arrogant, but I trust him completely (Respondent #8)Arrogance12,5
The hotel manager is fully aware of his capabilities, and during the COVID-19 emergency, he demonstrated determination and perseverance in his efforts (Respondent #5)Huge ego8,3
Source: Authors’ elaboration

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