Summary of key findings on the influence of AICAs on tourism experiences
| Authors and year | Exploratory focus | AICA features | Impact on tourist behavior |
|---|---|---|---|
| Pillai and Sivathanu (2020) | Behavioral intentions in chatbot use | Personalization, anthropomorphism, trust | Enhances service delivery and fosters satisfaction and loyalty |
| Melián-González et al. (2021) | Customer engagement with chatbots | Real-time responsiveness | Reduces decision-making uncertainty and increases engagement and trust |
| McLean et al. (2020) | Impact of chatbot usefulness on purchase behavior | User-friendly design, chatbot usefulness | Perceived usefulness leads to higher conversion rates |
| Jiménez-Barreto et al. (2023) | Pre-visit planning and interactivity | Interactivity of smart speakers | Facilitates pre-visit planning and improves cognitive decision-making processes |
| Pereira et al. (2022) | Continued chatbot use intentions | Perceived enjoyment, service quality | Enhances intentions to continue using AICAs |
| Zhu et al. (2023) | Chatbots in service recovery | Symbolic and economic service recovery | Economic recovery is more effective than symbolic recovery |
| Chang et al. (2023) | Personalization and interface design | Personalization, user interface design | Drives tourism purchase intentions |
| Ali et al. (2023) | Trust and security in service interactions | Conversational depth, accuracy, security | Builds trust in service interactions |
| Tosyali et al. (2023) | Chatbot informativeness and destination image | Informativeness of chatbot interactions | Improves destination image and drives visit intention |
| Solomovich and Abraham (2024) | Personality traits, trust in ChatGPT acceptance | Personality traits, trust | Personality traits and trust significantly influence ChatGPT acceptance in tourism |
| Pham et al. (2024) | Ease of use and usefulness in continued use | Ease of use, perceived usefulness | Encourages continued engagement |
| This paper | Influence of AICAs on religious tourism | Empathy, accessibility, informativeness, personalization | Explores how cognitive and affective states, influenced by AICA attributes, contribute to the formation of MRTE and foster continuance intentions |
| Authors and year | Exploratory focus | AICA features | Impact on tourist behavior |
|---|---|---|---|
| Behavioral intentions in chatbot use | Personalization, anthropomorphism, trust | Enhances service delivery and fosters satisfaction and loyalty | |
| Customer engagement with chatbots | Real-time responsiveness | Reduces decision-making uncertainty and increases engagement and trust | |
| Impact of chatbot usefulness on purchase behavior | User-friendly design, chatbot usefulness | Perceived usefulness leads to higher conversion rates | |
| Pre-visit planning and interactivity | Interactivity of smart speakers | Facilitates pre-visit planning and improves cognitive decision-making processes | |
| Continued chatbot use intentions | Perceived enjoyment, service quality | Enhances intentions to continue using AICAs | |
| Chatbots in service recovery | Symbolic and economic service recovery | Economic recovery is more effective than symbolic recovery | |
| Personalization and interface design | Personalization, user interface design | Drives tourism purchase intentions | |
| Trust and security in service interactions | Conversational depth, accuracy, security | Builds trust in service interactions | |
| Chatbot informativeness and destination image | Informativeness of chatbot interactions | Improves destination image and drives visit intention | |
| Personality traits, trust in ChatGPT acceptance | Personality traits, trust | Personality traits and trust significantly influence ChatGPT acceptance in tourism | |
| Ease of use and usefulness in continued use | Ease of use, perceived usefulness | Encourages continued engagement | |
| This paper | Influence of AICAs on religious tourism | Empathy, accessibility, informativeness, personalization | Explores how cognitive and affective states, influenced by AICA attributes, contribute to the formation of MRTE and foster continuance intentions |
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