Digital maturity dimensions and their operationalizations
| Dimension of digital maturity | Symbol | Operationalization of a variable |
|---|---|---|
| Digital culture (CULT) | CULT1 | Openness to change |
| CULT2 | Acceptance of failure | |
| CULT3 | Cooperation and knowledge sharing | |
| Digital processes (PROC) | PROC1 | Digital support for business processes |
| PROC2 | Process improvement thanks to digitalization | |
| PROC3 | Support t system for digital processes | |
| Digital strategy (STRAT) | STRAT1 | Digitalization reflected in a business model |
| STRAT2 | Digital strategic intent shared by business and IT | |
| STRAT3 | The growth in sales due to digital products and services | |
| Digital customer value (CUST) | CUST1 | Improvement of customer experience |
| CUST2 | Digitalization of customer interactions | |
| CUST3 | Digitalization of product portfolio | |
| Technological readiness (TECH) | TECH1 | IT supports operation |
| TECH2 | IT architecture and infrastructure management | |
| TECH3 | Technological advancement | |
| Governance (GOV) | GOV1 | Effectiveness of management mechanisms |
| GOV2 | Management style practiced | |
| GOV3 | Structure for tasks assignment and reporting | |
| Change management capabilities (CHANGE) | CHANGE1 | Transformation management skills |
| CHANGE2 | Communication and resource allocation for changes | |
| CHANGE3 | Change leadership and management | |
| Digital competences of employees (COMP) | COMP1 | Ability to recruit digital talent |
| COMP2 | Ability to retain digital talent | |
| COMP3 | Ability to develop digital talent | |
| Data usage (DATA) | DATA1 | Analytical capabilities |
| DATA2 | Evidence based decision making | |
| DATA3 | Data collection capabilities |
| Dimension of digital maturity | Symbol | Operationalization of a variable |
|---|---|---|
| Digital culture (CULT) | CULT1 | Openness to change |
| CULT2 | Acceptance of failure | |
| CULT3 | Cooperation and knowledge sharing | |
| Digital processes (PROC) | PROC1 | Digital support for business processes |
| PROC2 | Process improvement thanks to digitalization | |
| PROC3 | Support | |
| Digital strategy (STRAT) | STRAT1 | Digitalization reflected in a business model |
| STRAT2 | Digital strategic intent shared by business and IT | |
| STRAT3 | The growth in sales due to digital products and services | |
| Digital customer value (CUST) | CUST1 | Improvement of customer experience |
| CUST2 | Digitalization of customer interactions | |
| CUST3 | Digitalization of product portfolio | |
| Technological readiness (TECH) | TECH1 | IT supports operation |
| TECH2 | IT architecture and infrastructure management | |
| TECH3 | Technological advancement | |
| Governance (GOV) | GOV1 | Effectiveness of management mechanisms |
| GOV2 | Management style practiced | |
| GOV3 | Structure for tasks assignment and reporting | |
| Change management capabilities (CHANGE) | CHANGE1 | Transformation management skills |
| CHANGE2 | Communication and resource allocation for changes | |
| CHANGE3 | Change leadership and management | |
| Digital competences of employees (COMP) | COMP1 | Ability to recruit digital talent |
| COMP2 | Ability to retain digital talent | |
| COMP3 | Ability to develop digital talent | |
| Data usage (DATA) | DATA1 | Analytical capabilities |
| DATA2 | Evidence based decision making | |
| DATA3 | Data collection capabilities |
Source(s): Authors’ own work
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