Table 1 A brief comparison of relevant...

Table 1

A brief comparison of relevant prior studies in various contexts

Studies	IV	DV	Mediator	Sector/Industry	Country	Findings
McManus et al. (2025)	POS	EB/OCB	Work engagement	Hospitality	Ireland	Mediation: +ve Direct (Customer oriented OCB): Insig.
Alparslan and Kılınç (2015)			Intra-informal communication, Energy at work	Education	Turkey	Mediation: +ve Direct: +ve
Andriyanti and Supartha (2021)			Job satisfaction	Hotel	Indonesia	Mediation: +ve Direct: +ve
Alshaabani et al. (2021)			Employee engagement, affective commitment	Multiple service sectors	Hungary	Mediation: +ve Direct: +ve
Widzayanto et al. (2024)			Organisational commitment	Hospital	Indonesia	Mediation: +ve Direct: Insig.
Singh et al. (2024b)			Employee happiness	Retail	India	Mediation: +ve Direct: Insig.
Sumardjo and Supriadi (2023)			Organisational commitment	Security	Indonesia	Mediation: +ve Direct: Insig.
Bizri and Hamieh (2020)			Work engagement, affective commitment	Banking and tourism	Lebanon	Mediation: +ve Direct: Insig. Direct (Customer oriented OCB): +ve
Park and Kim (2024)			Work engagement	Sports	South Korea	Mediation: +ve Direct: Insig.
Shams et al. (2020)			Employee engagement	Banking	Afghanistan	Mediation: +ve Direct: +ve
Thompson et al. (2020)			Felt obligation	Multiple service sectors	United States	Mediation: +ve (only for men)

Studies	IV	DV	Mediator	Sector/Industry	Country	Findings
McManus et al. (2025)	POS	EB/OCB	Work engagement	Hospitality	Ireland	Mediation: +ve Direct (Customer oriented OCB): Insig.
Alparslan and Kılınç (2015)			Intra-informal communication, Energy at work	Education	Turkey	Mediation: +ve Direct: +ve
Andriyanti and Supartha (2021)			Job satisfaction	Hotel	Indonesia	Mediation: +ve Direct: +ve
Alshaabani et al. (2021)			Employee engagement, affective commitment	Multiple service sectors	Hungary	Mediation: +ve Direct: +ve
Widzayanto et al. (2024)			Organisational commitment	Hospital	Indonesia	Mediation: +ve Direct: Insig.
Singh et al. (2024b)			Employee happiness	Retail	India	Mediation: +ve Direct: Insig.
Sumardjo and Supriadi (2023)			Organisational commitment	Security	Indonesia	Mediation: +ve Direct: Insig.
Bizri and Hamieh (2020)			Work engagement, affective commitment	Banking and tourism	Lebanon	Mediation: +ve Direct: Insig. Direct (Customer oriented OCB): +ve
Park and Kim (2024)			Work engagement	Sports	South Korea	Mediation: +ve Direct: Insig.
Shams et al. (2020)			Employee engagement	Banking	Afghanistan	Mediation: +ve Direct: +ve
Thompson et al. (2020)			Felt obligation	Multiple service sectors	United States	Mediation: +ve (only for men)

Note(s): IV = independent variable; DV = dependable variable; EB = extra-role behaviour; OCB = organizational citizenship behaviour; +ve = positive; Insig. = insignificant

Source: Authors’ own work

[ViewLarge]

Sharing Unavailable