Descriptive statistics and correlation matrix
| SL | Latent variables | Mean | S. D. | 1 | 2 | 3 |
|---|---|---|---|---|---|---|
| 1. | POS | 3.8916 | 0.62335 | – | ||
| 2. | WPH | 3.4425 | 0.57423 | 0.641** | – | |
| 3. | ECSB | 3.2734 | 0.54762 | 0.623** | 0.744** | – |
| SL | Latent variables | Mean | S. D. | 1 | 2 | 3 |
|---|---|---|---|---|---|---|
| 1. | POS | 3.8916 | 0.62335 | – | ||
| 2. | WPH | 3.4425 | 0.57423 | 0.641** | – | |
| 3. | ECSB | 3.2734 | 0.54762 | 0.623** | 0.744** | – |
Note(s): S.D. = standard deviation; POS = perceived organisational support; WPH = workplace happiness; ECSB = extra-role customer service behaviour; * and ** denote significance of the correlations at 5 and 1% (2-tailed)
Source(s): Authors’ own work
Sharing content requires targeting cookies to be enabled. Please update your cookie preferences to use this feature.