Table 5 Measurement model Construct... | Emerald Publishing

Table 5

Measurement model

Construct	Items	SL	α	rho_A	CR	AVE
Extra-role Customer Service Behaviour	ECSB1	0.833	0.792	0.791	0.865	0.616
	ECSB2	0.782
	ECSB3	0.794
	ECSB4	0.728
Perceived Organisational Support	POS1	0.843	0.901	0.906	0.921	0.593
	POS2	0.818
	POS3	0.713
	POS4	0.806
	POS5	0.780
	POS6	0.714
	POS7	0.752
	POS8	0.723
Workplace Happiness	WPH1	0.722	0.886	0.887	0.914	0.639
	WPH2	0.725
	WPH3	0.841
	WPH4	0.833
	WPH5	0.875
	WPH6	0.791

Construct	Items	SL	α	rho_A	CR	AVE
Extra-role Customer Service Behaviour	ECSB1	0.833	0.792	0.791	0.865	0.616
	ECSB2	0.782
	ECSB3	0.794
	ECSB4	0.728
Perceived Organisational Support	POS1	0.843	0.901	0.906	0.921	0.593
	POS2	0.818
	POS3	0.713
	POS4	0.806
	POS5	0.780
	POS6	0.714
	POS7	0.752
	POS8	0.723
Workplace Happiness	WPH1	0.722	0.886	0.887	0.914	0.639
	WPH2	0.725
	WPH3	0.841
	WPH4	0.833
	WPH5	0.875
	WPH6	0.791

Note(s): AVE = average variances extracted; SL = standard loading; α = alpha value; rho_A = Dijkstra-Henseler’s rho; CR = composite reliability

Source(s): Authors’ own work