Table 8 Outcomes of the structural model...

Table 8

Outcomes of the structural model

Hs	Paths	β	SE	T values	p Values	f²	Q²	R²	BCCI (5–95%)	Sup.
Direct hypotheses
H1	POS → ECSB	0.267	0.059	4.533***	0.000	0.10	0.425	0.586	[0.159–0.354]	Yes
H3	WPH → ECSB	0.565	0.047	11.955***	0.000	0.45			[0.487–0.643]	Yes
H2	POS → WPH	0.649	0.045	14.272***	0.000	0.73		0.421	[0.561–0.713]	Yes
Mediating hypothesis
H4	POS → WPH → ECSB	0.367	0.042	8.647***	0.000				[0.300–0.438]	Yes (p)

Hs	Paths	β	SE	T values	p Values	f²	Q²	R²	BCCI (5–95%)	Sup.
Direct hypotheses
H1	POS → ECSB	0.267	0.059	4.533***	0.000	0.10	0.425	0.586	[0.159–0.354]	Yes
H3	WPH → ECSB	0.565	0.047	11.955***	0.000	0.45			[0.487–0.643]	Yes
H2	POS → WPH	0.649	0.045	14.272***	0.000	0.73		0.421	[0.561–0.713]	Yes
Mediating hypothesis
H4	POS → WPH → ECSB	0.367	0.042	8.647***	0.000				[0.300–0.438]	Yes (p)

Note(s): *p < 0.05, **p < 0.01, ***p < 0.001 (one-tailed test) based on 10,000 bootstrapping; ECSB = extra-role customer service behaviour; POS = perceived organisational support; WPH = workplace happiness; Sup. = supported; p = partially

Source(s): Authors’ own work

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